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How do I protect my Domain Name?
With HostKitty Internet Services's Domain Theft Protection feature, you can ensure that your domain name remains safe from illegal domain name transfers. Enabling Theft Protection on your domain name will result in a Transfer [Away] Request for this domain name to another Registrar to fail at the Registry itself.
IMPORTANT
- This feature is not available for the following domain name extensions on account of restrictions imposed by the Registry Operator:
- If you wish to have your domain name transferred away from HostKitty Internet Services for some reason, you need to first disable the Theft Protection and then place a Transfer request at the Registrar of
your choice.
- Depending upon whether the Theft Protection service is available for a domain name or not, the Order Details view of the domain name will display the Theft Protection status, under Order Information section.
Theft Protection status Enabled - indicates that the Theft Protection service has been turned on for your domain name and any request to Transfer the domain name to another Registrar will fail.
Theft Protection status Disabled - indicates that the Theft Protection service has been turned off for your domain name and your domain name can be transferred away to another Registrar.
For Customers
Follow the steps below to disable / enable Theft Protection for a domain name:
- Login to your Control Panel, search for the domain name and proceed to the Order Details view. Click here to find instructions on how to do so >>
- On this page, you need to click the Theft Protection link:
- If you wish to disable Theft Protection, you need to click the Disable button.
- If you wish to enable Theft Protection, you need to click the Enable button.
IMPORTANT
You will encounter the below error message in case the domain name is locked/suspended at the Registry (and not under our system) or an outbound Transfer for the
domain name to another Registrar is under process -
Domain Status does not allow this operation.
In case of
- a lock/suspension at the Registry, contact our Support Team at support@hostkitty.net to know the reason for lock/suspension and how the lock/suspension may be
removed.
- an outbound Transfer, you may
- either cancel the Transfer through link listed in the email sent to the Registrant/Administrative Contact of the domain name and then perform the required modification, or
- wait for the Transfer to complete and then carry out the desired modification at the New Registrar.
For Resellers
Disabling / Enabling Theft Protection
Follow the steps below to disable / enable Theft Protection for a domain name:
- Login to your Control Panel, search for the domain name and proceed to the Order Details view. Click here to find instructions on how to do so >>
- On this page, you need to click the Theft Protection link:
- If you wish to disable Theft Protection, you need to click the Disable button.
- If you wish to enable Theft Protection, you need to click the Enable button.
IMPORTANT
- You will encounter the below error message in case the domain name is locked/suspended at the Registry (and not under our system) or an outbound Transfer for the domain name to another Registrar is under process -
Domain Status does not allow this operation.
In case of
- a lock/suspension at the Registry, contact our Support Team at support@hostkitty.net to know the reason for lock/suspension and how the lock/suspension may be removed.
- an outbound Transfer, you may
- either cancel the Transfer through link listed in the email sent to the Registrant/Administrative Contact of the domain name and then perform the required modification, or
- wait for the Transfer to complete and then carry out the desired modification at the New Registrar.
- Theft Protection can be disabled / enabled by anyone in the entire Reseller chain.
Examples
- A Customer under your Sub-Reseller registers a domain name and the Theft Protection gets enabled by default. This service can be disabled by you, your Sub-Reseller as well as the Customer.
- Irrespective of who disabled the service, it can be enabled by you, your Sub-Reseller as well as the Customer.
- Irrespective of who enabled the service, it can be disabled by you, your Sub-Reseller as well as the Customer.
Locking / Unlocking a domain name
Apart from enabling Theft protection for a domain name, you may also place a Lock on it, preventing additional actions on the domain name as listed below:
- The Contact Details and Name Servers of such a Domain Name can not be modified in this state.
- A Transfer [Away] Request for this domain name to another Registrar will fail at the Registry itself and will not be allowed (also supported by Theft Protection.)
- An internal Move of this domain name (to another Customer Account) would not be possible in this state.
- Domain name Deletion would not be possible.
IMPORTANT
- It is advised that you lock a domain name only in case of some payment related issue with your Customer or if the domain name is for your own use. Otherwise, enabling Theft Protection would suffice.
- Domain Locking differs from Theft Protection as below:
- A domain name locked by you can only be unlocked by you or HostKitty Internet Services.
- You will not be able to unlock a domain name locked by HostKitty Internet Services.
- A Customer cannot unlock a domain name under any circumstance.
Domain Names can be Locked/Unlocked from your Control Panel by following the process mentioned below:
- Login to your Control Panel, search for the domain name that you wish to Lock/Unlock and proceed to the Order Details view. Click here to read how >>
- Click the Lock/Unlock link.
- On the following page:
- If you wish to Lock the domain name, select the check box for Locking, enter the reason for Locking and click the Update button.
- For Unlocking, deselect the check box and click the Update button.
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